OFFICIAL FAQS FROM TALA ENTERTAINMENT: BINIVERSE CONCERT VENUE CHANGE
- Why was the venue changed?
Due to overwhelming fan demand, the Toronto stop of the BINIverse Live in Canada tour featuring P-Pop sensation BINI is moving to the larger venue at the Tribute Communities Centre in Oshawa, ON to ensure more fans can share this phenomenal experience.
- What are the new concert details?
Date: Saturday, August 17, 2024
Venue: Tribute Communities Centre, 99 Athol St. East, Oshawa, Ontario L1H 1J8
Time: Doors open at 6:00PM, show starts at 7:00PM
- I am a current ticket holder of the Toronto show with the old venue, what are my options?
You have been assigned a new seat at the new venue, which will offer a similar view to your original seat. You have two options:
- Accept the new seat assignment. You will receive an email from us detailing the step-by-step process on how to accept your new seat assignment. Please check your email, including your spam and junk mail to see if you have received an email from talasupport@outlook.com
- Request a full refund, which will release your current ticket and its new seat assignment at the new venue. In the same email, you will be guided through the refund request process. The refund process can take 7 business days.
- I am a VIP ticket holder from the old venue, will I be able to retain my benefits?
VIP ticket holders will maintain VIP benefits, which are:
- A swag bag
- VIP badge
- Priority, early access lane to the concert arena
- Photo Op
- Complimentary bus ride from two pick up locations. Limited seats available.
- I am a General Admission Ticketholder, what will I get?
General Admission ticket holders will have equivalent or better view. You will also get priority, early access lane to the concert arena and complimentary bus transportation from two pick-up locations. Limited seats available.
- I accepted the new seat assignment in the new venue, do I get a new ticket?
Yes. Once you accept the new seat assignment at the new venue, you will need to redeem your new ticket in person. Here are the options to redeem your new ticket:
Option 1:
Pick up your new ticket in Tala Entertainment/TINUNO Bathurst located at 3526 Bathurst St, Toronto, Ontario M6A 2C6. This is accessible via TTC bus.
Come on-site from any of the three schedules:
Saturday, July 27, 2024: 10AM - 8 PM
Sunday, July 27, 2024: 10AM - 8 PM
Bring a government-issued ID.
Option 2:
On the concert day, August 17, 2024
Proceed to the "will call" table with your valid government-issued ID
Arrive 1 hour before the concert
6.a.
Do I need to bring my old ticket?
YES bring your old ticket from the old venue and bring a government-issued ID, so we can verify your identity.
6.b
Can someone else pick up my new ticket on my behalf?
No. Please pick up the ticket yourself as your identity needs to be verified by our staff.
- If I opted for a refund, can I reverse my refund request?
No, once refunds are processed by banks and credit card networks, they cannot be reversed. You will need to buy new ticket/s if you change your mind. But please be mindful that tickets are subject to availability at the new venue.
- Can I purchase additional tickets?
You can only transfer existing tickets. New tickets will be available to the general public on Tributecommunitiescentre.com on July 19, 2024
- How can I use the complimentary bus ride?
This is a limited offer on a first-come, first-served basis. We will send you a link to book your seat.
Pick-up locations:
York Mills subway station parking lot,
Scarborough Town Centre parking lot, facing McCowan
Pick-up times: 3PM and 4PM
Note: If you are a no-show within 10 minutes, your seat will be given to others.
The organizers of the event bear no responsibility if you miss your free bus ride and can no longer accommodate you on other reservation-only bus itineraries.
- Who can I contact for further assistance?
Please contact our customer support:
Talacustomer@outlook.com
ticketplusorg@gmail.com
+437 990 9180
+1647 937 0624
or
TFCMarketing@abs-cbn.com